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digitalayon
Joined: 02 Mar 2009
Posts: 921
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| Posted: Tue Aug 20, 2019 1:24 pm Post subject: Warranty for Moome cards |
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Does anyone know if Moome will warranty a card for a 9500?
Mine just gives red status lights when the unit is turned on. When it's off, the HDMI port it's plugged into is green and turns amber when on. Any ideas?
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HaydnG90
Joined: 22 May 2006
Posts: 1356
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| Posted: Tue Aug 20, 2019 1:36 pm Post subject: |
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So the card doesn't pass a signal?
If there is a problem he should be able to repair the card but you would have to cover shipping to and from Taiwan.
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CIR Engineering
Joined: 25 Aug 2008
Posts: 4269
Location: Chicago USA & Berlin Germany
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| Posted: Tue Aug 20, 2019 2:11 pm Post subject: |
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If you are in the USA use a priority mail small flat rate box. You'll have to remove the pull handle from the card, but after that it will fit. I've sent many cards back to Moome that way and it's by far the cheapest way.
That said, are you sure you have the correct input selected on the card?
craigr
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digitalayon
Joined: 02 Mar 2009
Posts: 921
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| Posted: Tue Aug 20, 2019 3:40 pm Post subject: |
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| CIR Engineering wrote: | If you are in the USA use a priority mail small flat rate box. You'll have to remove the pull handle from the card, but after that it will fit. I've sent many cards back to Moome that way and it's by far the cheapest way.
That said, are you sure you have the correct input selected on the card?
craigr |
thx man....any idea what he charges fore repair? I think I do....there is only to on there and I push the button on it to toggle and neither works.
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CIR Engineering
Joined: 25 Aug 2008
Posts: 4269
Location: Chicago USA & Berlin Germany
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| Posted: Tue Aug 20, 2019 3:52 pm Post subject: |
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No idea on charges, Moome has always bee kind with that though.
Yeah, you checked each input correctly.
Best,
Craig
_________________
JETI 1501-HiRes 2nm Spectroradiometer
JETI 1211 Spectroradiometer
Photo Research PR-650 Spectroradiometer
Klein K10-A Colorimeter
Murideo Fresco SIX-G HDMI 2.x Multimedia Generator
Murideo Fresco SIX-A HDMI 2.x Analyzer
Light Illusion ColourSpace XPT Color Calibration Software
Light Illusion LightSpace XPT Pro Version 10.x Color Calibration Software
OMARDRIS JVC Software Patch to use K10-A and Jeti with JVC OEM AutoCal Software!
Sencore CR7000 CRT Tube Analyzer / Rejuvenater
Authorized Dealer for Lumagen & just about everything worth buying
www.CIR-Engineering.com - craigr@cir-engineering.com
Phone: 865-405-6892
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digitalayon
Joined: 02 Mar 2009
Posts: 921
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| Posted: Tue Aug 20, 2019 4:23 pm Post subject: |
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| CIR Engineering wrote: | No idea on charges, Moome has always bee kind with that though.
Yeah, you checked each input correctly.
Best,
Craig |
can you send me his information?
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kal
Forum Administrator
Joined: 06 Mar 2006
Posts: 18114
Location: Ottawa, Canada
TV/Projector: JVC DLA-NZ7
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digitalayon
Joined: 02 Mar 2009
Posts: 921
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| Posted: Tue Aug 20, 2019 5:12 pm Post subject: |
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| kal wrote: | | digitalayon wrote: | | Does anyone know if Moome will warranty a card for a 9500? |
See the order page here: http://www.curtpalme.com/VIM-FULLHD.shtm
It says:"Warranty: 1 year all parts and labour."
Contact information is available through the same order page. Did you purchase through our website? I don't see any orders from you using the email you use here (could be something different of course).
Either way, Moome will fix it.
Kal |
yes I got it through here
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kal
Forum Administrator
Joined: 06 Mar 2006
Posts: 18114
Location: Ottawa, Canada
TV/Projector: JVC DLA-NZ7
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kal
Forum Administrator
Joined: 06 Mar 2006
Posts: 18114
Location: Ottawa, Canada
TV/Projector: JVC DLA-NZ7
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HaydnG90
Joined: 22 May 2006
Posts: 1356
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| Posted: Wed Aug 21, 2019 11:06 pm Post subject: |
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| kal wrote: | FYI - Moome's responded through email... Your card's out of warranty but Moome will fix any of his products.
Kal |
Thats been my experience. Great service IMO
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kal
Forum Administrator
Joined: 06 Mar 2006
Posts: 18114
Location: Ottawa, Canada
TV/Projector: JVC DLA-NZ7
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digitalayon
Joined: 02 Mar 2009
Posts: 921
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| Posted: Fri Aug 23, 2019 5:03 am Post subject: |
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| kal wrote: | Yup! Wouldn't have featured him here if there were any concerns.
Kal |
Yes he responded.....I will send to him
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