CurtPalme.com Home Theater Forum

ShadeRF · Joined: 31 Jan 2015 Posts: 1 Location: Atlanta, GA

What's the typical turn around on the license files? I sent in my purchase just a bit ago and looking forward to calibrating with my new lumagen mini. Thanks!

**kal** · Posted: Sat Jan 31, 2015 1:54 am Post subject:

Often the same day, often within hours - look for it soon!

Kal

dadu007 · Joined: 16 Apr 2010 Posts: 6

Hi Kal,
I order a ChromaPure meter/software bundle kit earlier in the week.
Just received the package today and installed the software, which is looking for a license file.
From what I gather, I was supposed to also receive an email with a download link and license file.
I never received either...

I PMed you with all my pertinent order info.

Was hoping to play with this this weekend!

**kal** · Posted: Sat Feb 25, 2017 10:27 pm Post subject:

Hi Dan,

The licences are issued directly by ChromaPure so best to contact them directly at support@ChromaPure.com and they can assist and resend the licence.

Also check your SPAM folder or junk folder as that's likely where the licence file ended up.

Thanks for your order!

Kal

dadu007 · Joined: 16 Apr 2010 Posts: 6

Tom sent it! Received!
Thx.

**kal** · Posted: Sat Feb 25, 2017 11:19 pm Post subject:

Enjoy! Good luck with the calibration!

Kal

dsnyder0cnn · Joined: 22 Nov 2019 Posts: 1 Location: San Jose, CA USA

I purchased the "X-Rite EyeOne Display 3 PRO + ChromaPure Standard + Accessories" bundle over five days ago. I've received the i1 Display Pro and accessories today, but I don't have a license file. Any idea what might have happened?

**kal** · Posted: Fri Nov 22, 2019 1:58 pm Post subject: