CurtPalme.com Home Theater Forum

[CZ Eddie]

Hey Gary, I understand that things slow down when you get into custom mods. Just don't forget to write back to your customers within 48 hours of them emailing you. I know it sucks to tell someone it's gonna be a week or two longer than you first expected, but 90% of your customers will understand, as long as you don't leave them hanging, wondering for more than a day or so.

Hey, I've bought an RP52 and RP91 SDI modded from you in the past. I waited my dues like anyone else I suppose. I can't say that you have poor communication, since I treat others the way I expect to be treated, which is to say that I don't bombard someone with emails every day asking for updates. I gave you my money and I don't think I ever emailed you asking for any shipping updates because I knew it would get to me when it got to me.
One time you forgot to send the remote control with one of the players (RP91?) and it took you awhile to get one shipped out to me because you didn't have any spares on hand. But you got it to me, and you never charged me for shipping, and you even gave me free extra-cool-mods for my RP91 in the manner of some odd stuff that I can't remember what it was but you were charging everyone else like $150 for those extra mods. You gave it to me for free, because you had messed up on the remote. So while you were slow in general, you did take care of me in the end.


Anyways, I only buy from people I know will send me my product. If I'm in a rush for something, then I ask beforehand if the seller will be able to get the item to me in a quick manner. I've never had anyone lie to me yet when I've asked upfront.

With all that said, I may be in the market soon for a DVD Changer with SDI output that is best for audio and 2nd best for DVD performance. What do you recommend? Are you still doing this? I've long since sold my RP52 and RP91 that I got from you.

Thanks, you slow movin' bastid
Eddie

[Gary Murrell]

thanks Eddie, appreciate the feedback dude

I am still very much into SDI modifying gear, my main gig

Ed, are you speaking of a 5 disc changer or a megachanger? if you are interested in anything let me know and I will set it up thru this site so that in the process you also help out Curt/Kal a little

-Gary

[Phil Smith]

[CZ Eddie]

Gary, I'm thinking of a five-disk changer? I remember awhile back you were touting a Kenwood 5-disc that used the same or similar MPEG thingy as the RP series from Panny? Keep an eye open for a good one, I may be looking to buy in the next few weeks. Not right now. Got other stuff to get to first. But I decided tonight that I want something to hold a couple of 480i DVD's that I'll watch a lot and a couple of music DVD's. Something "always there" so I won't have to get up and put it in all the time. I'm so lazy.

[wallace123456]

Hi, just a quick cute ( ) observation:

Send the product out when you (seller) say you are going to. If you say in an email, or an advertisment that a product will be shipped within x days, then do it!!!

If not, email the buyer and let them know it WON'T be shipped as advertised.

What the HECK is so hard about that.

Damn Nation; why do I have to chase down a seller that has my money and find out what the crap is going on!. I held up my end of the transaction; YOU HAVE MY MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

wallace

[erikjohn]

[Ridebreck]

I've got no dog in this hunt so I probably shouldn't even post, but I think that this is one of those cases where you never hear about the numerous great transactions that went off without a hitch. Let's not be so quick to judge Gary based on one minor hiccup. From my perspective, he loves this hobby just like the rest of us and has been offering custom modded products for years now. I think his long-term track record speaks for itself.

Phil, I know you have a pet peave about sellers not responding in a timely manner, but you know what they say about people who live in glass houses. You've no doubt had a long history of internet transactions also, but I have a hard time believing that you have not accdentally dropped the ball a few times yourself. Cut Gary a bit of slack, man.

[Phil Smith]

[Ridebreck]

Phil, my overall point here is that you immediately jumped to a conclusion about Gary based upon one mistake. How would you feel if you got thrown under the bus because you described one of your items wrongly? By all accounts Gary makes things right. I'm willing to give him and people like him (hobbyists who make custom products in their spare time) some slack because this isn't their sole source of income. They're doing this stuff on the side in their free time and likely not making all that much of a profit from it. Afterall, we don't know the whole story. The OP's emails could have ended up in a junk filter or something. You never know.

I also think that you're confusing defending a person with defending that person's actions. See, I'm willing to give someone the benefit of the doubt when (like Gary) they've shown themselves to be trustworthy and reliable over a long period of time. We all make mistakes. I'm not about to engage in a minor form of character assasination simply because he failed to respond to one email out of what has likely been hundreds or thousands over the years. That's pretty unfair if you ask me. And frankly, this statement: "People like this have no business being in business. And you people that sympathize with this type of behavior, PLEASE, do us all a favor and don't go into business for yourself." is completely out of line in this circumstance.

[Phil Smith]

Matt, you are an enabler of the irresponsible. It's people like you that allow this poor behavior to flourish.

As much as I like to argue, I've had enough. Uncle!

[Ridebreck]

You caught me. You caught the Tater. I'll be more than happy to reimburse those who have been taken by these sellers. Please send the bill to dallasmusic@.....

[emdawgz1]

Here's my 2c. (not that anyone asked)

Theres a difference between Retail and Custom.

When you are buying Custom product, you cant expect (shouldnt expect) Retail service. Custom work takes time. Usually a custom guy is a small or sole operator. He's doing the whole show on his own. Sometime he'll have downtime, crashes, supply problems, shipping issues, a dog, cat, wife , kids, health issues, fire, flood, pestilence, strife. Any one of these things w/ bring his operation to a halt.

Does that help you when its been 6 weeks and 15 e-mails since you sent your money to this guy? No. But you should recognize that the service you're gonna get is not the same as when you go down to the local retailer and buy a box off the shelf.


The above comments are Opinion, and are in no way a reflection on any seller, buyer, shipper, sailor, cat, dog, or kid that any of you may know.

[Gary Murrell]

thanks guys, appreciate all comments

I am very much a one man show, and at that stuck out in the sticks, the biggest issue that happens with me is that I live 45 mins from my local Fedex location, of course no one will pick up at my home, so that means I must juggle everything together to get stuff shipped, while trying to make the least trips possible

Phil, you have did around 3500 transactions online? I have you beat by a long shot, I used to run a 100% online sports collectibles business from the time I was 14 to about 19, I did more than that during that time alone, not that none of this matters, just like I said before I don't appreciate how you jumped me and I have my thoughts as to why you did, actually there not thoughts because I already said what I thought about that

John's opinion on the subject is just the way it is, if I picked stuff up off the shelf and shipped it, I would have a much better name I guess, but thats just tooooo easy though, I wouldn't even know what to do

-Gary

[emdawgz1]

it makes me think of the carpenter my company used to use when i did ht. Not a general carpenter but a finish guy. He did wonderful work! but the guy was a flake.

He drove aroung in the exact same truck that was used in Sanford and son( his favorite show). He never EVER advertised. Heck he rarely had business cards. Some days hed show on time, others.....

Depending on what he drank or smoked the night before. But the guy had people who'd wait weeks or longer for him to do work in their multi million dollar homes. he always had a waiting list that he kept in his "planner" an old spiral notebook.

again this is no reflection on anyone here, rather a comment about the mercurial nature of custom work.


Grandad used to say "good work is like good food. It aint cheap and it takes as much time as it takes."


Peace!!!!

[stefuel]

[stefuel]

I think Gary's a straight up kind of guy. I DIY'd my own DVD player and had a problem. Gary jumped right in and walked me through it. It ended up being a defective SDI board but he took the time to walk me through it just the same. Thanks again Gary.
I may be robbing that SDI board out of my old panny and transplanting it into a Sony mega changer. 777ES?

[Gary Murrell]

777es is a killer unit, go for it

-Gary