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CasetheCorvetteman
Joined: 09 Nov 2008
Posts: 6326
Location: Australia
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| Posted: Fri Feb 15, 2013 9:50 pm Post subject: |
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That is obvious.
The way Curt handles things is perfectly fine. Ive got lots of experience dealing with him, so do many other postees here, and im sure they will agree with me in saying he does the right thing based on the info given to him by you as the customer.
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dkap
Joined: 14 Aug 2008
Posts: 109
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| Posted: Fri Feb 15, 2013 10:46 pm Post subject: |
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| CasetheCorvetteman wrote: | | The way Curt handles things is perfectly fine. Ive got lots of experience dealing with him, so do many other postees here, and im sure they will agree with me in saying he does the right thing based on the info given to him by you as the customer. |
I don't mean to be rude, but I'm not sure what you think you're adding to the conversation. How does the fact that you haven't had a problem in your dealings with Curt have any bearing on my situation? This may just be an isolated incident.
Dan
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Curt Palme
CRT Tech
Joined: 08 Mar 2006
Posts: 24396
Location: Langley, BC
TV/Projector: All of them!
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| Posted: Fri Feb 15, 2013 10:54 pm Post subject: |
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I've outlined the available options to you, Dan. There are never refunds on repairs due to time spent. I outlined as much of my side here to get other opinions.
As for the cost breakdown, there's two power supplies. I charged $200 incl return shipping. Customs clearance costs $6.00 cash, return shipping was about $20 or so. Round trip through customs, including clearance and paperwork is about 3 hours total, but of course I send multiple items down at the same time. It usually saves me and the customers about $10 total, otherwise sending the package via Canada Post to the US would have been the same $50ish that Dan paid to get them up here, plus possible duty and taxes if the gov't decides they want a piece of the action.
So, $160 of the repairs go into my pocket, so $80 per supply.. Each projector that I set up takes about 20 minutes, including a very fast convergence. It takes anywhere from 20 minutes to 3 hours to repair a supply. IN the case of the 800, I spent 1/2 hour and about $3.00 in parts working on his supply, and that didn't change anything, so I opted to send down one of the supplies that I had in stock. Mods and testing of it took another 30 minutes, plus running it in a set for 24 hours.
The 708 had a bunch of parts blown, figure about $25 in parts total, and about 90 minutes to repair. then 24 hours testing.
You've been given the options of what I'm willing to do Dan. A refund of any sort is not an option, sorry.
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CasetheCorvetteman
Joined: 09 Nov 2008
Posts: 6326
Location: Australia
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| Posted: Sat Feb 16, 2013 8:26 am Post subject: |
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| dkap wrote: | | CasetheCorvetteman wrote: | | The way Curt handles things is perfectly fine. Ive got lots of experience dealing with him, so do many other postees here, and im sure they will agree with me in saying he does the right thing based on the info given to him by you as the customer. |
I don't mean to be rude, but I'm not sure what you think you're adding to the conversation. How does the fact that you haven't had a problem in your dealings with Curt have any bearing on my situation? This may just be an isolated incident.
Dan |
Youre right. An isolated incident.... Yes indeed. I spose itd have to be.
I dont see it as rude at all. This man has bent over backwards for you as an ungrateful customer and youre still not happy.
This man is running a repair business, he makes his living from that, rightfully so. You are complaining about the fact you only got the amount of service you paid him for.
You got what you got because it is what you asked for. It is not his responsibility as the repair man to think for you, and you should consider ypurself very lucky he even tried to assist you at all, cause lets face it, there is f*** all other options out there, and not one of them will even give you half what Curt did for the money.
This man is now out of pocket simply cause you wanted more than you paid for.
That is how i see it. Youre in a niche market with some very uncommon items. Youre expecting this man to do something youd receive from David Copperfield.
Take your Barcos down to your local repair shop and see how you go there, my guess is they wont work for free, and wont know what the f*** theyre doing either.
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416ray4538
Joined: 14 Jul 2009
Posts: 517
Location: near Toronto Ont
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| Posted: Sat Feb 16, 2013 3:13 pm Post subject: |
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CRT projectors have been orphaned by their manufacturers so keeping one running becomes a hobby in itself. Unless your day job is repairing similar equipment part of the hobby is learning how they work and what goes wrong. There are lots of people on this site who will offer opinions and advise to help you keep your pj running for free. You're not going to fix one little thing and have a new reliable projector. It's a lot like riding a British bike: working on it is just part of owning it. Smile and move on to the next part of fixing it.
_________________
When the first clock was invented, how did they know what time to set it to?
No point being pessimistic; it probably would't work anyway.
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dkap
Joined: 14 Aug 2008
Posts: 109
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| Posted: Sat Feb 16, 2013 5:29 pm Post subject: |
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| CasetheCorvetteman wrote: | | This man has bent over backwards for you |
I'm curious ... how do you figure? He did the work I paid him for and that's basically it. He's refused to budge from his initial stance, so what has he done for me beyond what he does for every other paying customer?
Dan
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CasetheCorvetteman
Joined: 09 Nov 2008
Posts: 6326
Location: Australia
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| Posted: Sun Feb 17, 2013 12:20 am Post subject: |
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He offers a service that im not aware of anyone else offering, and for a very low price. Thats bending over backwards as far as im concerned.
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dkap
Joined: 14 Aug 2008
Posts: 109
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| Posted: Sun Feb 17, 2013 12:26 am Post subject: |
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| CasetheCorvetteman wrote: | | He offers a service that im not aware of anyone else offering, and for a very low price. Thats bending over backwards as far as im concerned. |
I'm pretty sure that's called doing business... "Bending over backward" implies doing something extra.
Dan
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416ray4538
Joined: 14 Jul 2009
Posts: 517
Location: near Toronto Ont
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| Posted: Sun Feb 17, 2013 2:30 am Post subject: |
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If you're running a CRT projector you have probably benefitted from free advice on this forum courtesy of the fellow you're slagging on the same forum
_________________
When the first clock was invented, how did they know what time to set it to?
No point being pessimistic; it probably would't work anyway.
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dkap
Joined: 14 Aug 2008
Posts: 109
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| Posted: Sun Feb 17, 2013 6:59 am Post subject: |
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| 416ray4538 wrote: | | If you're running a CRT projector you have probably benefitted from free advice on this forum courtesy of the fellow you're slagging on the same forum |
No argument there, and that's why he got my business (which he probably now regrets!).
Dan
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km987654
Joined: 25 Jul 2007
Posts: 2874
Location: Australia
TV/Projector: Barco BG809s
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| Posted: Sun Feb 17, 2013 9:50 pm Post subject: |
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| dkap wrote: | I hadn't planned on airing dirty laundry on the forum... A few corrections need to be made, however:
One of the units (800) was bought dead, the other (708s) was fully functional before the power supply died on me. I bought the 800 as a gamble, figuring I could spread the shipping costs across two items needing repair, thus helping justify the cost of the first one. The tubes in the 800 appeared to be near-mint, so I figured the rest of the set might be in good shape once the power supply was repaired.
Because of the high shipping costs ($75 round trip), I asked Curt twice if there was anything else I ought to send in at the same time for him to look at. The first time got overlooked, so I asked again. He quite confidently said no the second time. I get that unforeseen things came into play, but he never mentioned the possibility of there being anything else that needed to be checked. I believe I did all I could have done there.
I did not ask him to buy back the repaired power supplies, per se. The debate is over him telling me they have no value when I said I was leaning toward parting out the sets (and asked what various parts would be worth to him) instead of paying the high shipping fees for another attempt at repairing them. Surely, the repaired parts would have value to a future customer. But no, Curt has too many of them. I asked why then are they not much cheaper as replacements? Simple supply and demand. He claimed it's best not to mix and match parts from different sets, but that's exactly what he did with the 800 in sending back a replacement. I understand where he's coming from, but many aspects of the story have been contradictory and his post here does not come close to fairly explaining the situation or some less than professional details of his communication.
Dan |
$75 return for postage is a bargain. This is a Forest Gump case. "Buying a projector is like buying a box of chocolates. You never know what you might get".
It all depends on your outlook but if your in this for the money do something else as this has hobby value only and I say that because the cost of maintenance will almost always out weigh the value of the projector and that probably even applies to the top end units. You really need to do your homework and make an informed decision before buying any projector CRT or not.
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mc86
Joined: 20 Sep 2008
Posts: 767
Location: pittsburgh, pa
TV/Projector: ECP 4500 (Vidikron box), ECP4500+, wanting 07MS/07MTS, evaluating pc soft-blend
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| Posted: Mon Feb 18, 2013 6:20 am Post subject: |
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I would chip in $20 to "the just let this go Dan and TY Curt for even spending time on old 7inch machines" fund ...the few of us left don't need curt going sour on helping us when doing so must work out to little profit as it is. Most of us get owning crt is unpredictable at best and know Curt shoots straight. He is human, makes and readily admits mistakes, and makes people whole...we see this his way, perhaps with bias, in part because curt has earned benefit of doubt over more than a decade. His posting this was sign of humility, imho.
It seems to me, Dan, you didn't pay for his significant time and expertise in diagnosing what to send back - that was free to you, but was not free from risk - even given your explicit questions. Sounds like he honestly suggested what he thought was most likely your best bet and I can't see where he actually caused damage here...you were just very unlucky - I DO feel for you on that, but it happens. Curt shouldn't be responsible for something he could not be certain of, even IF he could have been more explicit about that he might be mistaken in his assessment.
Been 2 weeks since I've been here....loathed reading this thread! 
Bests to all,
Matt
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dkap
Joined: 14 Aug 2008
Posts: 109
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| Posted: Mon Feb 18, 2013 7:03 am Post subject: |
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Matt, thank you for your reasoned response. My issue is as much a result of how things were handled after the fact as with the pre-sales misdiagnosis, which of course were related in a snowballing effect. I agree with much of what you're saying, and I think you're spot on with why everyone has had Curt's back. I just wish he would be more open to his role in the matter. IMO, it would help his business long-term to be more in tune with the customer.
Dan
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hansilili
Joined: 09 Mar 2007
Posts: 302
Location: Köln, Germany
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| Posted: Mon Feb 18, 2013 9:27 am Post subject: |
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Can some Mod jump in and close this thread now, please!
hansilili
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HansA, alles andere ist euer Bier!
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stridsvognen
Guest
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| Posted: Mon Feb 18, 2013 10:03 am Post subject: |
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| hansilili wrote: | Can some Mod jump in and close this thread now, please!
hansilili |
+1 !
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AnalogRocks
Forum Moderator
Joined: 08 Mar 2006
Posts: 26706
Location: Toronto, Ontario, Canada
TV/Projector: Sony 1252Q, AMPRO 4000G
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| Posted: Mon Feb 18, 2013 10:06 am Post subject: |
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That's up to Curt. It's his thread.
_________________
Tech support for nothing
CRT.
HD done right!
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CasetheCorvetteman
Joined: 09 Nov 2008
Posts: 6326
Location: Australia
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| Posted: Mon Feb 18, 2013 1:28 pm Post subject: |
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| AnalogRocks wrote: | | That's up to Curt. It's his thread. |
+10 
And why close it? Its quite amusing at times. If you dont like it, no one is forcing you to read it. It is not affecting you in any way.
Its all on topic, everything here is about despute!!!
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Curt Palme
CRT Tech
Joined: 08 Mar 2006
Posts: 24396
Location: Langley, BC
TV/Projector: All of them!
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| Posted: Mon Feb 18, 2013 3:04 pm Post subject: |
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Well, I guess everyone should know that Dan (Kaplan) has put a hold on his Paypal payment regarding these repairs.
Buyer beware for anyone else doing business with him.
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jbmeyer13
Joined: 03 Dec 2010
Posts: 1135
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| Posted: Mon Feb 18, 2013 3:18 pm Post subject: |
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| dkap wrote: | Matt, thank you for your reasoned response. My issue is as much a result of how things were handled after the fact as with the pre-sales misdiagnosis, which of course were related in a snowballing effect. I agree with much of what you're saying, and I think you're spot on with why everyone has had Curt's back. I just wish he would be more open to his role in the matter. IMO, it would help his business long-term to be more in tune with the customer.
Dan |
This thread is becoming nauseating. In multiple posts it has been explained that it's impossible to 100% accurately diagnose a projector without having the entire unit in front of the technician. The original poster can not seem to grasp this concept and thus had unrealistic expectations.
If Dan had stripped the PJ and sent every board in and it turned out that the issue was only on one them he would likely be complaining about the cost of having to ship all the boards in (and would want a refund).
_________________
Projector: Modded 9501LC ULtra- MP VIM, Vold VNB, ETECH LVPS, Silver VIM Cables, HD10F's & a V1 case!
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stridsvognen
Guest
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| Posted: Mon Feb 18, 2013 3:21 pm Post subject: |
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Just found a thread about a issue with a power supply... But there was other issues as well.. MOUSE issues.!!
:One other big item worth mentioning: The previous owner had a bit of a mouse problem and one apparently set up shop in the Barco... I've removed all the boards and vacuumed it out, and more importantly looked stuff over to make sure no wiring was sabotaged. The pics below are the only thing I found of significance. I haven't dug in under the tubes, though.
Dan :
http://www.curtpalme.com/forum/viewtopic.php?p=364297&highlight=#364297
Looks like this guy don't have the money to spend on this hobby. So Curt.. In the future you should ask all costumers how much money they can afford to loos before you sell them anything.. 
Last edited by stridsvognen on Mon Feb 18, 2013 3:36 pm; edited 1 time in total
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