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Moome supplier not reliable!!! Be careful

 
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darswide



Joined: 18 Aug 2012
Posts: 1
Location: Warsaw, Poland

Posted: Sat Aug 18, 2012 2:27 pm    Post subject: Moome supplier not reliable!!! Be careful

Hi All,

Please be careful with moome!
I ordered a Moome Card EXT V3 on the 15th of June and until now ( 18th of August) it has not arrived! Every time I contact him, he says it will be shipped this weekend. It has repeated several times, but the card has not arrived!!!

BE CAREFUL WTH MOOME !!!

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Darek
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moome



Joined: 01 Jun 2007
Posts: 497


Posted: Sat Aug 18, 2012 5:06 pm    Post subject:

Dear sir:
we are sorry for the delay, because we have some problem with production vendor.
the vendor delay for times, and now it is solved.
the shipping will be start from 8/20.

thanks
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CIR Engineering



Joined: 25 Aug 2008
Posts: 4269
Location: Chicago USA & Berlin Germany

Posted: Sat Aug 18, 2012 8:51 pm    Post subject:

Moome does a very good job and will always come through.

Sometimes there are delays, but Moome always does what he promises. The HDMI cards are very small production batches, and shipment timing is not always reliable. But again, you will get your card as soon as it is available.

craigr

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Curt Palme
CRT Tech


Joined: 08 Mar 2006
Posts: 24396
Location: Langley, BC

TV/Projector: All of them!

Posted: Sat Aug 18, 2012 9:09 pm    Post subject:

To be fair to the poster, I too paid on June 15, and received no notice about delivery being delayed. 2 emails to Moome, and no response. Kal finally had to get involved, end even then it was mailed a full 10 days later than Moome told me he did.

I know Moome does always come through, but in my case it screwed up a local installation toyally. Accurate communication is key, and gawd knows, I've had my flaws in that department too.

That's why things usually get stepped up a bit when I get iffy customer service.
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Cho Hyunho



Joined: 24 Jul 2012
Posts: 3
Location: Seoul, Korea

Posted: Mon Aug 20, 2012 3:38 pm    Post subject: Re: Moome supplier not reliable!!! Be careful

Any updated news about delivery status?
I'm also waiting MUX-FHD to be delivered..
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kal
Forum Administrator


Joined: 06 Mar 2006
Posts: 18114
Location: Ottawa, Canada

TV/Projector: JVC DLA-NZ7

Posted: Wed Aug 22, 2012 12:31 pm    Post subject:

I've sent a note to Moome recommending that if a product is unavailable that he indicate approximately what the shipping delay is if/when an order is placed by email if it's not listed on the order page.

Kal

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Cho Hyunho



Joined: 24 Jul 2012
Posts: 3
Location: Seoul, Korea

Posted: Thu Aug 23, 2012 7:40 am    Post subject:

OK. Today I got phone call from home that the parcel is arrived. I will open the box and check for my application after I go back home.
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digitalayon



Joined: 02 Mar 2009
Posts: 921


Posted: Sun Aug 26, 2012 3:08 pm    Post subject:

Hey this sounds like my darbee.
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